fbpx Swim School Update | Basingstoke Sports Centre

Dear Member,

Following confirmation from the Government that we can now open from 25 July 2020, we are able to confirm the reopening date for Basingstoke Sports Centre.

As mentioned in previous communications, we have undertaken a tremendous amount of work to ensure that the facility is and remains a safe environment in which to enjoy a range of activities.  We have reviewed our new procedures with the Government’s guidance for our industry to ensure we are compliant and Covid-Secure and have started to recall those staff needed in our first phase of reopening to undertake all necessary training.

Whilst Basingstoke Sports Centre will reopen on Monday 3rd August 2020, the Swim School will re-start on Monday 7th September 2020.  Please note that the September payment will be reduced so you are not charged for 1st to 6th September.  This allows a phased return for customers as well as additional time to ensure everything required is in place so we can provide your swim lessons safely.

However, we are hoping to provide a limited number of Crash Courses and Private Lessons during August.  We will be back in touch with more information about these within the next two weeks providing details of how places can be booked.

As you would expect, things will be a little different when you return to use the facility.  As well as staff cleaning on a regular and ongoing basis, we will be asking all customers to wash or sanitise your hands before and after your chosen activity as well as upon entering the facility.

The Pools will also be available for family swims and brand new Family Aquafit classes.  All activity sessions will be bookable via your members account online and/or by using the BST app.  Members who are unable to book in this way can contact Reception direct on 01256 326 331.

For those that have continued to pay in support of the Charity, we will prioritise your places for September.  Staff will be in touch early August to confirm details.

For those of you that requested your Membership be suspended, your account will continue to be held on suspend whilst we assess lesson capacity.  We will then contact you during August to confirm what places are available.

A comprehensive Swim School Customer Guide is being produced that will provide you with all the information required to facilitate a smooth return to the facility and to help keep the environment safe for you, your fellow members and staff.  A link to access the guide will follow in a future update.

Please note that we will also be amending the Direct Debit dates for those members who pay on the 20th of the month.  These Direct Debits will now be collected on the 1st of the month.  This means that there will be no collection on 20 August 2020.  Instead we will collect on 1 September 2020.  Should you have any query in relation to this, please contact Membership Admin at [email protected]
Once again, we humbly thank those who have continued to support the charity during our enforced closure.  It has truly made a difference and all the staff and our charitable Trustees have been overwhelmed at this show of support from you.  As a small gesture of thanks, we will be extending your free access to the bsthomefitness app to 31 January 2021.

We look forward to welcoming you back in September 2020.

As always, stay safe and we send you our very best wishes.

All the Team at BST